FAQ'S

You can find out about our stewarding positions here

You can find out more here

Please try to avoid the busiest times when entry is slowest, which are as follows: Wednesday: 12:00 – 16:00. Thursday: 09:00 – 13:00 Friday: 08:00 – 12:00

Early entry holders: Wed 12:00 – 23:00

Three day ticket holders: Thu 08:00 – 23:00

Day ticket holders: Fri 08:00 – 23:00 / Sat 08:00 – 23:00

All guests must be off site by 14:00 on Sunday

There is strictly no admission or readmission after 23:00 on any day. The wristband exchange will close 30 minutes after the site closes on each day.

The awesome Silent Disco will be taking place from 23.00 – 02.00

2 for 1 PA scheme, Disabled toilets and viewing platform are available. Click here for detailed Access Information.

Yes, you are allowed to bring alcohol on-site. The only restriction is that any glass found will be confiscated. We do ask that you self police the amount of alcohol you bring into the site. Small, independent festivals rely on bar revenue to exist so please use them. See more about our drinks policy here

Try to leave as many valuables at home as possible. The local Police also have these handy tips to stay safe and have fun at festivals – Festival Crime Prevention Advice.

Check out our Getting to Trees page

Yes, you can use DICE's transfer feature. More info here. If you have a instalment ticket, you'll need to fully pay off your ticket first before you can transfer it to someone else.

All ticket purchases made through DICE can be found within the DICE app. Simply click your tickets tab where you'll be able to view your tickets and event details. If you have any further questions about your tickets, you can contact DICE through their help centre by clicking "Need help?" on your tickets or our DICE event.

If you purchased one of our instalment tickets, we'll be in contact around June time.

Refunds are only offered during refund windows. If you're unsure if you purchased during a refund window, please reach out here

Etickets are the only option due to the lack of demand for physical tickets. If you are without a smart phone, you can purchase a DICE ticket via a desktop browser but you will still need a mobile device to purchase as they'll need to register a mobile phone number.

You won't be able to show a screenshot or a print out of your ticket, instead, you can rely on our house door list for name check in.

• Here is a guide for setting up via the web
• Here is a guide for setting up via a device

As you'll see, both require a mobile phone number to activate the account. More info here.

Yes. Thursday, Friday and Saturday day tickets are available on our ticketing page.

Yes. You can purchase them on the DICE weekend event or on the DICE individual day events.

Yes, if you are a student or work for the NHS you can purchase a discounted ticket through DICE/our ticketing page. You will need to bring valid student ID or a blue light card to the festival site.

Look out for your instalment ticket confirmation email from help@gocardless.com. Sometimes this email is slightly delayed and can end up in your junk mail.

The first instalment leaves your account roughly 3 - 5 days after you started the plan (this depends on your bank).

We are unable to amend dates the instalment payment leaves your account.

In June (ish), we'll contact you via email with information on how to claim your official ticket.

We are unable to change the bank account which you signed up with, but you can call GoCardless on 020 7183 8674 to do this.

There is a designated family camping area. You can find out more here.

Yes, you can hire luxury Bell Tents, vintage tents and simple pre-erected accommodation that’s ready to go when you arrive. Find out more by clicking here.

1. Due to the many moving parts at a live event, cashless payments is now recognised as the global best practice at festivals around the world.

2. Cashless payments make your festival experience easier, faster and safer.

3. It makes service at the bars and vendors much faster and reduces queues.

Just as with a cash transaction, if you think you have been charged an incorrect amount after having made a purchase, tell the vendor immediately and they will be able to correct it. The festival and the trader is unable to rectify this after the event.

No way! Cashless offers far greater customer convenience, removing the need to bring and carry cash or queue at expensive ATM’s, as well as providing many other benefits such as keeping a record of all your purchases. It also deters thieves and criminal elements making the event safer as well as more enjoyable.

Of course. The system we use is designed to be fail-safe, able to operate without internet or power and has been used flawlessly at hundreds of events around the world. It was built to have no central point of failure.

No, this year we are going truly cashless and you will be able to pay with your debit card/ phone or watch (if you’ve got that ability).

Essentially we’ve ditched the cashless wristbands. Now all the traders & bars are hard wired into the wifi network so you can just pay for stuff as you go. Just like you do in the real world!

This has the massive advantage that you no longer have to set up an account ahead of time, preload funds or set up auto top ups. AND best of all, no need to claim any leftover money on your wristbands as a refund. You’ll instead be able to just tap & pay like you do IRL spend only what you need & spend more time partying.

We will have a phone charging trader on site from Charity Temwa - or we can definitely recommend those USB battery packs for effective field living). But it would probably be a good idea to also have a backup payment option. Like a debit/ credit card* (remember those)??? Just in case your phone is out of action for whatever reason.

Yes, no cash will be accepted onsite.